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OUR POLICIES

Creating a safe, enjoyable & nurturing environment for all to flourish!

Our Policies & Guidance

You can read through our Policies & Guidance Documents below. These apply across the Inspire Squash Academy & should be observed by all our Players, Parents, Coaches & Volunteers.

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If you have any questions about any of our Policies, please contact us via email: info@inspire-squash.co.uk

Terms & Conditions

Last Updated: July 2025


Welcome to The Inspire Squash Academy website (www.inspire-squash.co.uk). By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

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1. Introduction


The Inspire Squash Academy is a Squash Coaching and Consultancy business based in Cheshire, UK. We provide Squash Coaching, training sessions, camps, and events for players of all ages and skill levels. We also provide Clubs and Coaches with workshops & packages to help them develop as part of our Consultancy work. These Terms & Conditions govern your use of our website and participation in our services, whether booked online, by phone, or in person. By using our website or purchasing our services, you agree to these terms, which form a legal agreement between you and The Inspire Squash Academy.

 

2. Use of the Website


You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit the use and enjoyment of the website by anyone else. You may not misuse the website, including but not limited to hacking, introducing viruses, stealing or copying information without the permission of the Inspire Squash Academy.

 

3. Goods/Services Provided


We offer a range of squash-related services, including:

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  • Junior & Adult Group Coaching sessions

  • Private Lessons

  • School Squash Sessions & Programmes

  • Holiday Camps

  • Squash Events, Tournaments & Competitions

  • Consultancy Work & Workshops


Details of each service, including prices, durations, and requirements, are available on our website and are subject to change at any time without notice.

 

4. Payment

 

JUNIOR SQUASH ACADEMY

 

  • Junior Squash Academy Payments are Monthly Direct Debits (unless otherwise stated)

  • Payments are taken at the start of each month via our secure online platform Coacha,

  • Additional Requests for payment for services may be made via Coacha, our Website, bank transfer, or any other method specified during booking.

  • Payment due dates are clearly indicated during sign-up or booking.

  • Failure to pay by the due date may result in loss of access to our services or additional late fees.

  • We reserve the right to refuse participation in any of our Services until full payment is received.

  • Direct Debits are automatically taken until the Plan is Cancelled or you notify the Inspire Squash Academy, in writing (via Email), that you wish to stop your subscription. This is your responsibility to manage your Subscription to the Inspire Squash Academy.

  • The Inspire Squash Academy require 1 months notice to cancel your Membership.

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ADULT SQUASH MEMBERSHIP

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  • Adult Squash Membership is a monthly fee via our Website to give you access to a number of benefits (depending on your Plan)

  • Direct Debits are automatically taken until the Plan is Cancelled or you notify the Inspire Squash Academy, in writing (via Email), that you wish to stop your subscription. This is your responsibility to manage your Subscription to the Inspire Squash Academy.

  • If you cancel your Membership then you lose access to all the benefits associated with your plan.

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OTHER SERVICES

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  • Payment must be made in advance via our secure online platform, bank transfer, or any other method specified during booking.

  • Payment due dates are clearly indicated during registration or booking.

  • Failure to pay by the due date may result in loss of your booking or an additional late fee.

  • We reserve the right to refuse participation in any of our Services until full payment is received.

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5. Delivery of Services
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Our services are delivered in person at designated venues and scheduled times, unless otherwise stated. By making a booking, you agree to attend the sessions at the times and locations provided.

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From time to time, minor changes to session times or venues may be necessary. Where possible, we will notify participants in advance to allow for alternative arrangements. If such changes are minimal and unlikely to cause significant disruption, our standard cancellation and refund terms will still apply.

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We are not responsible for any missed sessions unless they are cancelled or rescheduled by us.

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6. Cancellation and Refunds


For our Pay & Play Sessions and Private Coaching Sessions, cancellations made more than 24 Hours before a session or event may be eligible for a full refund or credit. Cancellations made within 24 hours of the Session are non-refundable, except in exceptional circumstance, such as a medical emergency (with evidence), at the discretion of the Inspire Squash Academy.


If we cancel or postpone a session, you will be offered a refund or a credit for an alternative date.
 

As a general rule Sessions that run as part of a Course are non-refundable. This also applies to unused Session Passes. In extenuating circumstances the Inspire Squash Academy may pause or suspend your plan, pass or membership until you can return to play.

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7. YOUR Responsibilities


Users of our Services and Website must:

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  • Provide accurate and complete information upon booking or signing-up

  • Arrive on time and with appropriate clothing, shoes and equipment for the session (unless borrowing equipment)

  • Inform us of any medical conditions or injuries

  • Behave respectfully towards staff, coaches, and other participants

  • Follow our Code of Conduct at all times

  • We reserve the right to exclude any individual who breaches these responsibilities without a refund.

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8. BASIC CODE of Conduct


All Participants, parents or spectators must:

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  • Follow coach instructions at all times

  • Refrain from abusive, aggressive, or disruptive behaviour

  • Avoid damage to equipment or facilities

  • Follow the Inspire Squash Academy Code of Conduct as well as that of any Club/Venue they use 

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Failure to comply may result in removal from the session without refund. We may restrict or terminate access to services or the website if:

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  • You breach these Terms

  • You misuse the platform or engage in harmful conduct

  • Required payments are not received

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9. Intellectual Property


All content on this website and our Social Media Channels - including logos, images, videos, and written materials - is the intellectual property of the Inspire Squash Academy unless otherwise stated. You may not reproduce, copy, or distribute any materials without our written consent.

 

You may not share Resources or information that you receive as part of a paid membership or plan with anyone else, without our permission.
 

10. Limitation of Liability


We are not liable for:

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  • Any indirect, incidental, or consequential losses

  • Injuries sustained during participation unless due to our proven negligence

  • Any delays, interruptions, or errors on our website or booking system

  • Actions of a Club or Venue that are out of our control

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Participation is at your own risk, and you should consult a medical professional before engaging in physical activity.
 

11. Dispute Resolution


We aim to resolve any disputes quickly and amicably. In the first instance, please contact us directly. If unresolved, both parties agree to attempt resolution through mediation before pursuing legal action.

 

12. Governing Law


These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
 

13. Updates to Terms


We reserve the right to amend these Terms & Conditions at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the website or services after changes are made constitutes your acceptance of the revised terms.
 

14. Privacy Policy


Our Privacy Policy outlines how we collect, use, and protect your personal data. By using our services, you also agree to the terms of our Privacy Policy.
 

15. Termination


We may terminate your access to the website or services immediately if you breach these Terms or engage in harmful or unlawful conduct. Upon termination, your rights to access or use our services will cease immediately. You will not be entitled to a refund.
 

16. Contact Information


If you have any questions about these Terms & Conditions, please contact us at:


The Inspire Squash Academy
Email: info@inspire-squash.co.uk
Website: www.inspire-squash.co.uk

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